NOVA Camp - STEM holiday club

Cancellation Policy

These Terms and Conditions govern your child’s participation in NOVA’s after-school and holiday club programmes. By enrolling your child, you confirm you have read, understood, and agreed to the following terms. 1. Booking and Payment Bookings must be made through NOVA’s website or approved booking platform. Full payment is required in advance to secure a place. No child will be permitted to attend without prior payment. Places are allocated on a first-come, first-served basis. 2. Cancellations and Refunds Cancellations made more than 14 days before the activity start date will receive a full refund. Cancellations between 7 and 14 days prior will receive a 50% refund. Cancellations made less than 7 days before the session start are non-refundable. If NOVA cancels a session due to unforeseen circumstances, a full refund or credit/rescheduled session will be offered. No refunds will be issued for missed sessions unless agreed in writing. 3. Attendance and Collection Parents/carers must ensure timely drop-off and collection. Children must be collected promptly by a designated adult. Changes must be communicated in advance. A late collection fee of £10 per 15 minutes (or part thereof) will apply after the scheduled pick-up time to cover staff supervision. 4. Health and Medical Information Parents must disclose any medical conditions, allergies, or additional needs upon registration. It is the responsibility of the parent/carer to keep this information up to date. NOVA staff are trained in basic first aid and will contact emergency services when required. 5. Behaviour and Conduct Respectful behaviour is expected at all times. NOVA has a zero-tolerance policy for bullying or conduct that compromises safety. Persistent inappropriate behaviour may result in removal from the programme without a refund. 6. Health, Safety, and Safeguarding NOVA follows strict health and safety procedures in line with national guidance and our Health and Safety Policy.. Staff receive safeguarding training and adhere to NOVA’s Safeguarding and Child Protection Policy. Concerns can be raised directly with our Designated Safeguarding Lead: Ben Silver. 7. Photography and Media Photographs or videos may be taken for promotional purposes. Consent will be sought during registration. You may withdraw consent at any time by contacting NOVA in writing. 8. Liability and Insurance While every precaution is taken, NOVA accepts no liability for loss or damage to personal property during sessions.

dan.allen.nova@gmail.com

• New Park Vale, Farsley, Pudsey, UK

  07415371062

  dan.alle.nova@gmail.com